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Client Support Analyst II

Apply now Job no: 493027
Work type: Full Time
Location: Troy, NY
Categories: Information Technology, Staff

Who we are

Why Rensselaer? Our dynamic global community of changemakers includes some of the world’s leading researchers, students, alumni, and faculty who ask the important questions and devise the scientific and technological innovations that make the world a better place for all of humanity. Nestled on a beautiful 275-acre campus in upstate NY, Rensselaer is home to five schools, 32 research centers, three makerspaces, an observatory, and one of the world’s fastest supercomputers. 

Rensselaer faculty and alumni include more than 145 National Academy members, six members of the National Inventors Hall of Fame, six National Medal of Technology winners, five National Medal of Science winners, # astronauts, and a Nobel Prize winner in Physics. With nearly 200 years of experience advancing scientific and technological knowledge, Rensselaer remains focused on addressing global challenges with a spirit of ingenuity and collaboration. To learn more, please visit

Are you ready to change the world? Apply now!

Job Summary

The Client Support Analyst II supports application software for the Rensselaer community with a focus on academic and research activities. The Client Support Analyst II works closely with other system administration and networking staff to provide technical assistance to the user community.

Minimum Qualifications

Associate's degree and 4 years relevant professional work experience or combination of relevant education, training and directly related work experience.

Preferred Qualifications

Bachelor’s degree and experience within higher education 

Minimum Knowledge, Skills, and Abilities

  • Current and significant support knowledge of wide variety client hardware, software, applications and services commonly in use within higher-ed setting such as computers, phones, Windows and Macintosh operating systems, office suite, design and development, data analysis, and audio-video software, desktop support, consultation, printing, file, license management, asset management and software deployment services.
  • Understanding of common business processes and functions and client needs within organizations.
  • Ability to troubleshoot and diagnose hardware and software issues.
  • Ability to develop and deliver training to individuals at all levels.
  • Ability to work effectively under pressure to meet goals and deadlines.
  • Ability to communicate and cooperate effectively with colleagues and users in a diverse environment.
  • Ability to work both independently and as a team member.

Application instructions


Follow the on-screen prompts to create an application. Please be ready to upload any required documents, such as your resume and cover letter

If you need assistance with the online application process, please contact 

Job Posted Date

Applications will be accepted until the position is filled.

COVID-19 Pandemic Protocols

Rensselaer welcomes undergraduate and graduate students to campus for an in-person academic experience.  To support this experience, all faculty and staff are expected to work onsite, with no remote work allowed.

Rensselaer requires all faculty and staff to be vaccinated against COVID-19. Requests for exemptions for medical or religious reasons will be evaluated on a case by case basis.

We welcome candidates who will bring diverse cultural, ethnic, national and international perspectives to Rensselaer’s work and campus communities.

Rensselaer Polytechnic Institute is an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer.




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