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Client Support Analyst III

Apply now Job no: 494407
Work type: Full Time
Location: Troy, NY
Categories: Information Technology, Staff

Who we are

Why Rensselaer? Join Rensselaer Polytechnic Institute's dynamic global community of changemaker including some of the world’s leading researchers, students, alumni, and faculty who ask the important questions and devise the scientific and technological innovations that make the world a better place for all of humanity.

Nestled on a beautiful 275-acre campus in upstate NY, Rensselaer is home to five schools, 32 research centers, three makerspaces, an observatory, one of the world’s fastest supercomputers, and IBM's Quantum System - the first university-based quantum computer in the world. 

Are you ready to change the world? Apply now!

Job Summary

The Client Support Analyst III provides support and maintenance of complex client technology, software, and services for the Rensselaer community. The Client Support Analyst III works closely with other IT staff to provide training and helps to develop and mentor other analysts

Minimum Qualifications

  • Bachelor’s degree in Computer Science, IT or another information systems related field
  • 4 or more relevant professional work experience or equivalent years in  Computer Science, IT or another information systems related field,
  • A relevant combination of education, training and experience may be substituted for the above qualifications.

Minimum Knowledge, Skills, and Abilities

  • Current and significant support knowledge of common client hardware, software, applications and services commonly in use within higher-ed setting such as computers, phones, Windows and Macintosh operating systems, office suite, design and development, data analysis, and audio-video software, desktop support, consultation, printing, file, license management, asset management and software deployment services
  • High level of understanding of unique business processes and functions
  • Significant understanding of common business processes and functions and client needs within Organizations
  • In-depth technical knowledge of common software packages in use within a university setting.
  • Ability to analyze, diagnose and troubleshoot issues at a high level
  • Ability to develop and deliver training to individuals at all levels
  • Ability to develop technical documentation and convey knowledge and technical information to clients


Business Hours: Monday - Friday


No travel


No Driving

Starting Salary/Rate

Expected hiring range: $60,000 – $64,500

Pay transparency disclosure: The selected candidate’s salary will be determined based on factors that include the available budget, internal equity, and the final candidate’s qualifications, experience, education and other job-related credentials. This hiring range is provided as Rensselaer’s good faith estimate of the expected hiring range at the time of posting.

Application instructions

Follow the on-screen prompts to create a brief online profile. Please be ready to upload your resume and cover letter.

If you need assistance with the online application process, please contact

Job Posted Date

Applications will be accepted until the position is filled.

Total Compensation and Benefits Information

Rensselaer’s Total Compensation Program is designed to provide stable pay growth, a comprehensive and affordable benefits package, and a comprehensive and affordable retiree medical and prescription plan. Rensselaer is recognized locally and nationally for the depth and breadth of its compensation and benefits program. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information, please visit Benefits | Human Resources (

We welcome candidates who will bring diverse cultural, ethnic, national and international perspectives to Rensselaer’s work and campus communities.

Rensselaer Polytechnic Institute is an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer.




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