Job Summary:

The Operations Specialist provides hands-on, essential front-line support for the Office of Undergraduate Admissions, serving as a primary point of contact for prospective students, families, and campus partners.

Who we are:

Founded in 1824, Rensselaer Polytechnic Institute (RPI) is the first technological research university in the United States. We bring creativity, science, and technology together to address society's greatest challenges. We cultivate exceptional problem-solvers by immersing them in a culture of rigorous inquiry, disciplined practice, and hands-on application. Our strategic plan, RPI Forward, charts a pioneering course for the next era of RPI. Explore the RPI Forward plan. ↗︎

Nestled on a beautiful 275-acre campus in upstate NY, RPI is home to five schools, 32 research centers, three makerspaces, an observatory, one of the world’s fastest supercomputers, and the IBM Quantum System One - the first university-based quantum computer in the world. 

With top notch employee health and retirement benefits, Rensselaer offers its full-time employees a generous paid time off program, tuition remission, and opportunities for career growth. 

Minimum Qualifications:

• High School Diploma or GED required.
• Minimum of three (3) years of related experience, or an equivalent combination of education, training, and experience.

Relevant combinations of education, training and experience may be considered.

Minimum Knowledge, Skills, and Abilities:

• Strong attention to detail
• Proficiency with Microsoft Office
• Working proficiency with Slate CRM
• Familiarity with document imaging systems, transcript automation processes, and test score loading
• Comfort with data entry quality standards and admissions data auditing
• Excellent customer service and communication skills
• Ability to compose routine correspondence and reports

Preferred Knowledge, Skill, and Abilities:

• Experience working with Banner Student Information System (Banner SIS), including student records management, admissions processing, and data inquiry functions.

Representative Job Duties:

• Processes incoming application materials, including transcripts, test scores, and supporting documents, ensuring accurate and timely entry into SIS and CRM platforms.
• Provides telephone and front desk coverage as scheduled, answering questions, routing calls, handling parent, counselor, and student inquiries, and resolving issues within 24 hours.
• Serves as a front-line resource for prospective students and families, responding to inquiries via phone, email, and in person.
• Supports document imaging system operations for incoming admissions materials.
• Supports Slate-to-Banner integration processes and data quality initiatives.
• Supports transcript automation processes, including Parchment and electronic transcript systems.
• Supports test score loading operations from College Board and ACT.
• Supports application data quality auditing and verification activities.
• Maintains organized filing systems, supports mail processing, and assists with data entry, quality assurance, and document verification.
• Generates routine reports, assists with residency classification inquiries, and supports the admissions team during peak processing periods.
• Partners with the Associate Director of Transfer Admissions to process credit evaluations, ensuring accuracy and consistency in transfer credit awards.
• Assists with event logistics and preparation.
• Performs other duties as assigned in support of departmental and institutional objectives.

Shift:

Business Hours with weekends or evenings occasionally required

Starting Salary/Rate:

Expected hiring range: $18.50 -$22.00

Pay transparency disclosure: The selected candidate’s salary will be determined based on factors that include the available budget, internal equity, and the final candidate’s qualifications, experience, education and other job-related credentials. This hiring range is provided as Rensselaer’s good faith estimate of the expected hiring range at the time of posting.

Application instructions:

Follow the on-screen prompts to create a brief online profile. Please be ready to upload your resume and cover letter.

If you need assistance with the online application process, please contact careers@rpi.edu.

Applications will be accepted until the position is filled.

Total Compensation and Benefits Information:

Rensselaer’s Total Compensation Program is designed to provide stable pay growth, a comprehensive and affordable benefits package, and a comprehensive and affordable retiree medical and prescription plan. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information, please visit Benefits | Human Resources (rpi.edu).