Who we are

Founded in 1824, Rensselaer Polytechnic Institute (RPI) is the first technological research university in the United States. We bring creativity, science, and technology together to address society's greatest challenges. We cultivate exceptional problem-solvers by immersing them in a culture of rigorous inquiry, disciplined practice, and hands-on application. Our strategic plan, RPI Forward, charts a pioneering course for the next era of RPI. Explore the RPI Forward plan. ↗︎

Nestled on a beautiful 275-acre campus in upstate NY, RPI is home to five schools, 32 research centers, three makerspaces, an observatory, one of the world’s fastest supercomputers, and the IBM Quantum System One - the first university-based quantum computer in the world. 

With top notch employee health and retirement benefits, Rensselaer offers its full-time employees a generous paid time off program, tuition remission, and opportunities for career growth. 

Job Summary

The Student Services Coordinator serves in the Office of Undergraduate Student Services, located in the Department of Mechanical, Aerospace and Nuclear Engineering. The Coordinator is responsible for the coordination of activities relating to the recruitment of new undergraduate students to the department, the retention and satisfaction of current students, and support of accreditation assessment activities. In addition, the Coordinator will be the first student-facing individual addressing general inquiries and questions for MANE students and faculty and is responsible for creating a welcoming environment for the School of Engineering and MANE. The Coordinator reports to the Senior Student Services Administrator. The Coordinator is expected to work independently and as part of a team of student-focused service providers.

Minimum Qualifications

• High school diploma or equivalent
• Minimum of two years of relevant work experience
• A combination of education, training, and experience may be considered

Preferred Qualifications

• Associate's Degree in Related Field preferred 

Minimum Knowledge, Skills, and Abilities

• Proficiency in MS Office Suite software applications
• Requires planning, organizing and effective time management skills
• Requires ability to analyze and interpret technical and other data
• Requires excellent interpersonal and communication skills
• Requires ability to work effectively under pressure and meet established goals and objectives
• Requires ability to anticipate and solve problems

Representative Job Duties

• Serve as first point of contact for MANE undergraduate students, responding to basic advising and logistics questions. Appropriately refer to appropriate campus resources such as CCPD, Student Success, Counseling Center, etc. 
• Monitor registration and enrollment management for MANE courses. Assist students with scheduling difficulties that may arise during registration periods, coordinating with the registrar’s office as needed.
• Provide logistic support for the Sr. Student Services Administrator to facilitate the provision of academic advising services to current students and faculty including managing communication to students (e.g., organizing webinars for prospective students, organize MANE involvement in PREFACE and other Institute outreach programs), maintaining contact lists for MANE undergraduate students
• Plan, arrange and coordinate all admission events such as Medalist Day, Fall Open House, and Spring Accepted Student Celebrations. Coordinate special Department events: coordinate with entities across the campus as needed, anticipate needs, organize the necessary components for successful events, ensure readiness in advance of the activity and participate in execution of events
• Help build community within the MANE department through organization and facilitation of regularly scheduled social events. Coordinate with undergraduate and graduate student services on department event logistics, advertising, and planning
• Provide faculty with limited logistical support such as scheduling classrooms for tests and review sessions, facilitating testing accommodations for students when needed, and monitoring course syllabi compliance. Coordinate the course and final exam schedules of all MANE Department courses with UGSS Director and Institute personnel. Enter courses and faculty assignments into Institute wide enterprise systems in accordance with established standards and timetables. 
•  Work with ABET Curriculum Coordinators, Department faculty and ABET support staff throughout the academic year to ensure ABET requirements and polices are being followed; collect all necessary course documentation for review by external ABET evaluators. 
• MANE Representative to coordinate Catalog and Curriculum revisions. Consult with MANE leadership including the Director of MANE Undergraduate Student Services, Associate Department Heads, etc. to incorporate all catalog revisions and curriculum template updates. 
• Welcome on-site visitors to the JEC; answer general inquiries and direct visitors to appropriate locations and services as needed. Ordering supplies and other duties related to academic advising and office operations. 
• Train, schedule, and provide direction to work study students to assist with department tasks. 
• Perform other duties as assigned. 

Shift

Business Hours with weekends or evenings occasionally required

Starting Salary/Rate

Expected hiring range: $24.00

Pay transparency disclosure: The selected candidate’s salary will be determined based on factors that include the available budget, internal equity, and the final candidate’s qualifications, experience, education and other job-related credentials. This hiring range is provided as Rensselaer’s good faith estimate of the expected hiring range at the time of posting.

Application instructions

Follow the on-screen prompts to create a brief online profile. Please be ready to upload your resume and cover letter.

If you need assistance with the online application process, please contact careers@rpi.edu.

Applications will be accepted until the position is filled.

Total Compensation and Benefits Information

Rensselaer’s Total Compensation Program is designed to provide stable pay growth, a comprehensive and affordable benefits package, and a comprehensive and affordable retiree medical and prescription plan. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information, please visit Benefits | Human Resources (rpi.edu).