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Operations Associate - Office of the Registrar

Apply now Job no: 492849
Work type: Full Time
Location: Troy, NY
Categories: Staff, Administrative Support

Who we are

For nearly 200 years, Rensselaer has been defining the scientific and technological advances of our world. Rensselaer serves over 7,600 undergraduate and graduate students from 49 states and 63 countries. Guided by the Rensselaer Plan 2024, Rensselaer seeks to transform the delivery of pedagogical innovations, and to be a transformative agent in the 21st century and beyond.

Job Summary

The Operations Associate serves as the primary point of contact in the Office of the Registrar for students, parents, faculty, and staff. The incumbent responds to requests for information and assistance regarding all aspects of student registration and academic records, and performs routine registration actions on behalf of students. The Operations Associate processes all transcript requests in accordance with FERPA regulation.

Minimum Qualifications

  • High School/Equivalent with 2 or more years of related experience
  • Experience in the customer service area by with phone, email and/or in-person contact
  • Relevant combinations of education, training and experience may be considered.

Preferred Qualifications

University experience in a student service related office setting preferred

Minimum Knowledge, Skills, and Abilities

  • Requires excellent verbal and written communication, organizational and interpersonal
  • Requires proficiency with an database software applications Excellent attention to detail
  • Proficiency with MS Office (word, excel, Outlook)
  • Ability to foster team spirit in a high-pressure, fast-paced environment


Standard Business Hours: Monday - Friday

Application instructions


Follow the on-screen prompts to create an application. Please be ready to upload your cover letter and resume

If you need assistance with the online application process, please contact 

Job Posted Date

Applications will be accepted until the position is filled.

COVID-19 Pandemic Protocols

As Rensselaer welcomes undergraduate and graduate students back to campus for an in-person academic experience, all faculty and staff are expected to work onsite, with no remote work allowed.

In addition, Rensselaer requires all faculty and staff to be vaccinated against COVID-19. Requests for exemptions for medical or religious reasons will be evaluated on a case by case basis.

We welcome candidates who will bring diverse cultural, ethnic, national and international perspectives to Rensselaer’s work and campus communities.

Rensselaer Polytechnic Institute is an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer.




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