Operations Specialist - Campus Engagement (Visit & Event Experience Focus)
Job Summary:
The Operations Specialist – Campus Engagement provides hands-on logistical and operational support for daily campus visit programs, group visits, information sessions, and the student ambassador program. This position ensures visitors have an exceptional campus experience.
Who we are:
Founded in 1824, Rensselaer Polytechnic Institute (RPI) is the first technological research university in the United States. We bring creativity, science, and technology together to address society's greatest challenges. We cultivate exceptional problem-solvers by immersing them in a culture of rigorous inquiry, disciplined practice, and hands-on application. Our strategic plan, RPI Forward, charts a pioneering course for the next era of RPI. Explore the RPI Forward plan. ↗︎
Nestled on a beautiful 275-acre campus in upstate NY, RPI is home to five schools, 32 research centers, three makerspaces, an observatory, one of the world’s fastest supercomputers, and the IBM Quantum System One - the first university-based quantum computer in the world.
With top notch employee health and retirement benefits, Rensselaer offers its full-time employees a generous paid time off program, tuition remission, and opportunities for career growth.
Minimum Qualifications:
- High School Diploma or GED required.
- Minimum of three (3) years of related experience, or an equivalent combination of education, training, and experience.
Relevant combinations of education, training and experience may be considered.
Minimum Knowledge, Skills, and Abilities:
- Strong organizational and customer service skills
- Proficiency with Microsoft Office
Preferred Knowledge, Skills, and Abilities:
- Working proficiency with Student Customer Relationship Managemen (SCRM) for visitor records and event registration preferred;
- Familiarity with document imaging operations and CRM data quality standards preferred.
Representative Job Duties:
- Plan and staff daily campus visit programs, group visits, and information sessions.
- Manages visit logistics including room setups, materials, signage, parking, and wayfinding.
- Provides telephone and front desk coverage as scheduled, answering questions, routing calls, handling parent, counselor, and student inquiries, returning main office voicemail/email, and resolving issues within 24 hours.
- Provides day-of campus event support including registration check-in, visitor greeting, wayfinding assistance, and troubleshooting.
- Assists in the entry of information into Slate to ensure accurate and up-to-date information on applicants, high school counselors, programs, alumni involvement, and related records.
- Supports document imaging operations and CRM-related data entry for visitor records, event registrations, and ambassador program records.
- Supervises, trains, and coordinates student ambassador tour schedules.
- Coordinates catering, facilities, and technology needs as part of event planning.
- Maintains visit materials and event inventory.
- Assists counselors in the college fair registration process when needed.
- Assists with social media content during campus events.
- Supports accessibility for campus visitors.
- Performs other duties as assigned in support of departmental and institutional objectives.
Shift:
Business Hours with weekends or evenings occasionally required
Starting Salary/Rate:
Expected hiring range: $18.50 - $22.00
Pay transparency disclosure: The selected candidate’s salary will be determined based on factors that include the available budget, internal equity, and the final candidate’s qualifications, experience, education and other job-related credentials. This hiring range is provided as Rensselaer’s good faith estimate of the expected hiring range at the time of posting.
Application instructions:
Follow the on-screen prompts to create a brief online profile. Please be ready to upload your resume and cover letter.
If you need assistance with the online application process, please contact careers@rpi.edu.
Job Posted Date:Applications will be accepted until the position is filled.
Total Compensation and Benefits Information:
Rensselaer’s Total Compensation Program is designed to provide stable pay growth, a comprehensive and affordable benefits package, and a comprehensive and affordable retiree medical and prescription plan. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information, please visit Benefits | Human Resources (rpi.edu).
Rensselaer Polytechnic Institute is committed to the cultivation of a community that is welcoming, inclusive, and above all values learning. We welcome candidates who bring a variety of perspectives to Rensselaer Polytechnic Institute's work and campus communities. Rensselaer Polytechnic Institute is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, protected veteran status, or other characteristic protected by law.