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Why Rensselaer? Join Rensselaer Polytechnic Institute's dynamic global community of changemaker including some of the world’s leading researchers, students, alumni, and faculty who ask the important questions and devise the scientific and technological innovations that make the world a better place for all of humanity.

Nestled on a beautiful 275-acre campus in upstate NY, Rensselaer is home to five schools, 32 research centers, three makerspaces, an observatory, one of the world’s fastest supercomputers, and an IBM Quantum One computer - the first university-based quantum computer in the U.S. 

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Job Summary

The Business Support Analyst (BSA) IV leverages complex technology and applications to meet organization needs by providing technical support and business solutions for day to day operations and efficient and effective utilization of Institute enterprise applications. The BSA IV is responsible for continual evaluation and system improvement, application deployment and training, upgrade coordination, system troubleshooting, and determination of appropriate integration points. The BSA IV maintains expertise for numerous business applications and business subject areas and provides mentoring and development for other Business Support Analyst personnel.

Minimum Qualifications

• Bachelor's degree
• Five (5) or more years of relevant professional work experience, to include
  • Proven experience in technical support and business solutions
  • Strong analytical and problem-solving skills
  • Excellent communication and mentoring abilities
  • Experience in Project Management

Relevant combinations of education, training and experience may be considered.

Preferred Qualifications

• Experience in Higher Education
• Experience with human resources information systems
• Experience working across and between enterprise and application software
   

Minimum Knowledge, Skills, and Abilities

• Knowledge of specific application, services or business unit processes
• Ability to mentor and guide other team members on projects and unit initiatives
• Ability to develop and provide training to all levels
• Ability to work effective under pressure and meet goals and deadlines
• Ability to learn quickly, analyze complex issues and provide advanced troubleshooting
• Ability to communicate and cooperate effectively with colleagues and users in a diverse environment
• Ability to work both independently and as a team member

Preferred Knowledge, Skill, and Abilities

• Knowledge and understanding of human resources processes and procedures
• Knowledge and understanding of how human resources information systems work to support defined processes and procedures
• Ability to interact with both functional end users and technical resources and act as a conduit between the two when necessary

Shift

Business Hours: Monday - Friday

Starting Salary/Rate

Expected hiring range: $77,500- $83,000 per year

Pay transparency disclosure: The selected candidate’s salary will be determined based on factors that include the available budget, internal equity, and the final candidate’s qualifications, experience, education and other job-related credentials. This hiring range is provided as Rensselaer’s good faith estimate of the expected hiring range at the time of posting and cannot be exceeded. 

Application instructions

Follow the on-screen prompts to create a brief online profile. Please be ready to upload your resume and cover letter.

If you need assistance with the online application process, please contact careers@rpi.edu.

Applications will be accepted until the position is filled.

Total Compensation and Benefits Information

Rensselaer’s Total Compensation Program is designed to provide stable pay growth, a comprehensive and affordable benefits package, and a comprehensive and affordable retiree medical and prescription plan. Rensselaer is recognized locally and nationally for the depth and breadth of its compensation and benefits program. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information, please visit Benefits | Human Resources (rpi.edu).

We welcome candidates who will bring diverse cultural, ethnic, national and international perspectives to Rensselaer’s work and campus communities.

Rensselaer Polytechnic Institute is an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer.