Who we are

Founded in 1824, Rensselaer Polytechnic Institute (RPI) is the first technological research university in the United States. We bring creativity, science, and technology together to address society's greatest challenges. We cultivate exceptional problem-solvers by immersing them in a culture of rigorous inquiry, disciplined practice, and hands-on application. Our strategic plan, RPI Forward, charts a pioneering course for the next era of RPI. Explore the RPI Forward plan. ↗︎

Nestled on a beautiful 275-acre campus in upstate NY, RPI is home to five schools, 32 research centers, three makerspaces, an observatory, one of the world’s fastest supercomputers, and the IBM Quantum System One - the first university-based quantum computer in the world. 

With top notch employee health and retirement benefits, Rensselaer offers its full-time employees a generous paid time off program, tuition remission, and opportunities for career growth. 

Job Summary

The Operations Specialist will oversee the day-to-day functions of the Campus Card Operation. Perform the production, issuance, and replacement of the Rensselaer Campus Card (for purposes of identification and access control) to all qualifying Rensselaer Community members. Maintain member accounts in Institute wide enterprise systems. Issue “Rensselaer Advantage Dollar” (RAD) declining balance accounts for students and Community members including daily reporting and year-end maintenance of accounts.

Minimum Qualifications

• High school diploma or equivalent

• At least three (3) years of related experience, or an equivalent combination of education, training, and experience

Minimum Knowledge, Skills, and Abilities

• Excellent customer service skills
• Ability to work with a diverse community.
• Demonstrated knowledge and proficiency in the use of computer-based systems.
• Ability to learn and apply field-specific operational/administrative functions.
• Clear and effective communication skills
• Attention to detail.
• Ability to work independently and as part of a team.
• Ability to perform basic mathematical functions.
• Ability to handle multiple tasks effectively.

Job Duties

• Process and issue Rensselaer Campus Cards, in accordance with Institute guidelines, to students, trustees, faculty, staff, retirees and other entities.
• Serve as a contact for the Campus Card Office, assessing various situations to ascertain appropriate resolutions. Provide status updates as needed to those requesting Rensselaer Campus Cards for visitors, scholars, contractors, and others. Respond to inquiries via telephone, email, and in person, ensuring accurate information is communicated and routing calls or directing individuals as necessary. Continuously develop and enhance processes to align with business needs of the department.
• Serve as an extension of the main Auxiliary office by providing customer service support for all Auxiliary functions. Respond to inquiries via phone, email, and in-person interactions. Assist at the front customer service desk with various tasks, including the distribution of ID cards and other materials. Participate with Campus activities and events such as Orientation sessions. Communicate any concerns or issues that need attention to the management team.
• Provide updates on all campus Dining Plan Programs each semester, share program information, and respond to inquiries. Manage customer accounts by activating new accounts, deactivating accounts, handling lockouts, and ensuring accurate billing.
• Provide feedback for the campus card website and current technology as needed. Support all Rensselaer Campus Card processes including but not limited to processing ID cards, answering calls and emails, inventory, processing RAD, etc.
• Work collaboratively with the team to ensure timely and accurate sales reporting, tracking, and distribution, following established Institute practices and guidelines.
• Oversee and manage the inventory of office supplies and printing requirements, including an annual forecast.
• Perform other duties as assigned.

Shift

Business Hours with weekends or evenings occasionally required

Travel

Driving

Driving a personal vehicle for non-passenger use

Starting Salary/Rate

Expected hiring range: $18.50 - $20.00

Pay transparency disclosure: The selected candidate’s salary will be determined based on factors that include the available budget, internal equity, and the final candidate’s qualifications, experience, education and other job-related credentials. This hiring range is provided as Rensselaer’s good faith estimate of the expected hiring range at the time of posting.

Application instructions

Follow the on-screen prompts to create a brief online profile. Please be ready to upload your resume and cover letter.

If you need assistance with the online application process, please contact careers@rpi.edu.

Applications will be accepted until the position is filled.

Total Compensation and Benefits Information

Rensselaer’s Total Compensation Program is designed to provide stable pay growth, a comprehensive and affordable benefits package, and a comprehensive and affordable retiree medical and prescription plan. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information, please visit Benefits | Human Resources (rpi.edu).