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Who we are
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Founded in 1824, Rensselaer Polytechnic Institute (RPI) is the first technological research university in the United States. We bring creativity, science, and technology together to address society's greatest challenges. We cultivate exceptional problem-solvers by immersing them in a culture of rigorous inquiry, disciplined practice, and hands-on application. Our strategic plan, RPI Forward, charts a pioneering course for the next era of RPI. Explore the RPI Forward plan. ↗︎
Nestled on a beautiful 275-acre campus in upstate NY, RPI is home to five schools, 32 research centers, three makerspaces, an observatory, one of the world’s fastest supercomputers, and the IBM Quantum System One - the first university-based quantum computer in the world.
With top notch employee health and retirement benefits, Rensselaer offers its full-time employees a generous paid time off program, tuition remission, and opportunities for career growth.
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Job Summary
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The Operations Associate will support the overall mission of the Student Health Center by assisting students, faculty, staff, families and visitors of the medical and/or counseling center. The Operations Associate will be responsible for the organization and exchange of confidential health information through verbal, written and computerized information systems.
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Minimum Qualifications
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- High School Diploma or equivalent
- 2 or more years of related experience
Applicants must meet stated minimum education and experience requirements.
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Preferred Qualifications
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- Professional Certification in Medical Administrative Assistant (CMAA)
- Experience in a Health Care setting
- Certificate in Medical Administrative Assistant (CMAA)
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Minimum Knowledge, Skills, and Abilities
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- Ability to communicate effectively with a diverse population
- Demonstrated proficiency with Microsoft Office and e-mail
- Excellent customer service and telephone skills
- Ability to prioritize, plan, and organize
- Ability to work independently and as part of a team
- Ability to compose routine correspondence and reports
- Strong interpersonal skills and the ability to work effectively with a wide range of constituencies
- Ability to assess situations, consider alternatives and chooses appropriate course of action
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Representative Job Duties
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- Welcome on-site visitors and serve as lead in providing customer service to students, visitors, and other guests. Determine nature of business, and announce visitors to appropriate personnel, assist visitors in completing any necessary forms, process form data as needed, and forward completed forms to appropriate personnel
- Answer and route telephone calls; respond to inquiries as appropriate or relay inquires to appropriate personnel; take and transmit messages to appropriate personnel or transfer calls to voice mail
- Respond to data gathered either by phone or face to face and determine appropriate level of service. Support student requests by responding with empathy and a positive, helpful demeanor
- Schedules appointments using computerized system, sends student appointment reminders, checks students in for appointments, and accurately documents reasons for appointments and a call back number for each student
- Maintain the reception and waiting areas in a neat and orderly manner
- Process record requests for current and previous patients within 48 hours of receipt
- Scan all patient related reports and other documentation within 24 hours of receipt
- Participate in cross training of other positions in the Student Health Center to ensure efficient office operations
- Performs other duties as assigned
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Shift
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Business Hours: Monday - Friday
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Travel
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No travel |
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Driving
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No Driving
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Starting Salary/Rate
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Expected hiring range: $17 - $18.54 per hour
Pay transparency disclosure: The selected candidate’s salary will be determined based on factors that include the available budget, internal equity, and the final candidate’s qualifications, experience, education and other job-related credentials. This hiring range is provided as Rensselaer’s good faith estimate of the expected hiring range at the time of posting.
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Application instructions
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Follow the on-screen prompts to create a brief online profile. Please be ready to upload your resume and cover letter.
If you need assistance with the online application process, please contact careers@rpi.edu.
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| Job Posted Date |
Applications will be accepted until the position is filled.
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Total Compensation and Benefits Information
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Rensselaer’s Total Compensation Program is designed to provide stable pay growth, a comprehensive and affordable benefits package, and a comprehensive and affordable retiree medical and prescription plan. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information, please visit Benefits | Human Resources (rpi.edu).
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Rensselaer is committed to the cultivation of a community that is welcoming, inclusive, and above all values learning. We welcome candidates who bring a variety of perspectives to Rensselaer’s work and campus communities. RPI is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, protected veteran status, or other characteristic protected by law.
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