Who we are

Founded in 1824, Rensselaer Polytechnic Institute (RPI) is the first technological research university in the United States. We bring creativity, science, and technology together to address society's greatest challenges. We cultivate exceptional problem-solvers by immersing them in a culture of rigorous inquiry, disciplined practice, and hands-on application. Our strategic plan, RPI Forward, charts a pioneering course for the next era of RPI. Explore the RPI Forward plan. ↗︎

Nestled on a beautiful 275-acre campus in upstate NY, RPI is home to five schools, 32 research centers, three makerspaces, an observatory, one of the world’s fastest supercomputers, and the IBM Quantum System One - the first university-based quantum computer in the world. 

With top notch employee health and retirement benefits, Rensselaer offers its full-time employees a generous paid time off program, tuition remission, and opportunities for career growth. 

Job Summary

The Operations Coordinator is responsible for the day-to-day operation of the security technology system to include access control, cameras, alarming, parking gates and interface with the identification desk. The Operations Coordinator will assist the Director and/or the Associate Director with system planning, coordination, and troubleshooting of hardware and software problems.

Minimum Qualifications

• High school diploma or equivalent required

• At least five years of directly related work experience in a public safety environment

• A combination of education, training, and relevant experience may also be considered

Minimum Knowledge, Skills, and Abilities

• High level of computer software technical competence
• Ability to exercise independent judgment
• Requires excellent verbal and written skills
• Strong organizational skills with attention to detail and strict confidentiality
• Ability to coordinate multiple priorities and projects
• Ability to work effectively under pressure and meet established goals and objectives
• Ability to anticipate and solve problems
• Ability to establish and maintain effective working relationships with others
• Ability to work in a team environment and independently

Representative Job Duties

• Coordinate the day-to-day operations of the security technology system which includes access control, cameras, intrusion alarms, and parking gates. Make modifications of access authorization levels, user groups, and building schedules. Identify hardware/software problems; troubleshoot problems, request repairs as needed according to established security technology response process. Download/upload modifications into system protocols. 
• Collaborate with the Director and/or Associate Director and campus clients to identify access authorization levels for various campus buildings. Perform final check of operation system prior to activation. 
• Perform testing, maintenance, and/or restoration of system functionality in conjunction with communications systems vendors. This includes modification of user groups, report generation, system security/integrity of database, periodic software upgrades and test procedures. 
• Troubleshoot access control problems and issues reported by students, faculty and staff. Work with various campus departments and outside vendors in the troubleshooting of system problems. Maintains system process summaries and histories to enable expedited repair and action taken to resolve problems. Acts as point person in resolution of system problems. 
• Review DPS Access Control Email and ensure the completion of daily operational and system changes as required. 
• Maintain updated security technology Standard Operational Procedures (SPOs) to ensure appropriate daily operations and to provide guidance for troubleshooting of system by DPS.
• Provide security technology system training to DPS personnel as assigned. 
• Initiate and maintain relationships, both formal and informal, with access control supplier, professional organizations, as well as colleagues in other institutions and corporations in order to ensure ongoing and uninterrupted functioning of the system and maximize effective utilization. 
• Serves as coordinator of Unmanned Aerial Device (Drone) program for special events and emergency oversight. 
• Act as “on-call” technical specialist in rotation with Technical Lieutenants. 
• Other duties as assigned. 

Shift

Public Safety: Various Shifts

Starting Salary/Rate

Expected hiring range: $21.00 - $26.00 per hour

Pay transparency disclosure: The selected candidate’s salary will be determined based on factors that include the available budget, internal equity, and the final candidate’s qualifications, experience, education and other job-related credentials. This hiring range is provided as Rensselaer’s good faith estimate of the expected hiring range at the time of posting.

Application instructions

Follow the on-screen prompts to create a brief online profile. Please be ready to upload your resume and cover letter.

If you need assistance with the online application process, please contact careers@rpi.edu.

Applications will be accepted until the position is filled.

Total Compensation and Benefits Information

Rensselaer’s Total Compensation Program is designed to provide stable pay growth, a comprehensive and affordable benefits package, and a comprehensive and affordable retiree medical and prescription plan. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information, please visit Benefits | Human Resources (rpi.edu).