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Who we are
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Founded in 1824, Rensselaer Polytechnic Institute (RPI) is the first technological research university in the United States. We bring creativity, science, and technology together to address society's greatest challenges. We cultivate exceptional problem-solvers by immersing them in a culture of rigorous inquiry, disciplined practice, and hands-on application. Our strategic plan, RPI Forward, charts a pioneering course for the next era of RPI. Explore the RPI Forward plan. ↗︎
Nestled on a beautiful 275-acre campus in upstate NY, RPI is home to five schools, 32 research centers, three makerspaces, an observatory, one of the world’s fastest supercomputers, and the IBM Quantum System One - the first university-based quantum computer in the world.
With top notch employee health and retirement benefits, Rensselaer offers its full-time employees a generous paid time off program, tuition remission, and opportunities for career growth.
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Job Summary
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The Operations Associate serves as the primary point of contact in the Office of the Registrar for students, parents, faculty, and staff. The incumbent responds to requests for information and assistance regarding all aspects of student registration and academic records, and performs routine registration actions on behalf of students. The Operations Associate processes all transcript requests in accordance with FERPA regulation.
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Minimum Qualifications
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High School Diploma or GED required
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Minimum of two (2) years of related experience; university experience in a student services–related office preferred
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Experience providing customer service via phone, email, and/or in-person interactions
Relevant combinations of education, training, and experience may be considered.
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Minimum Knowledge, Skills, and Abilities
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Excellent verbal and written communication, organizational, and interpersonal skills required
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Proficiency with database software applications and strong attention to detail
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Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
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Ability to foster a collaborative team environment in a high-pressure, fast-paced setting
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Job Duties
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Essential Duties and Responsibilities:
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Interact daily with Rensselaer students, families, faculty, alumni and staff in a professional, efficient, and effective manner. Respond to questions and requests for information (i.e. enrollment and graduation certifications) received via the telephone, fax or email with a goal of 24 hour turnaround.
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Process all transcript requests in accordance with FERPA regulations and maintain a 24-48 hour turnaround.
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Access and analyze student records within database systems and office files.
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Interpret student status, including registration, degree program, enrollment, grading, and graduation status.
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Advise students on requirements and procedures for submitting documentation related to course registration, degree programs, full-time enrollment certifications, and degree applications.
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Check forms submitted at the front counter for accuracy and completeness. When possible, process the form immediately while the student waits for confirmation.
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Advise and assist students on the use of the Student Information System for registration, bursar account and financial aid status.
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Represent the Registrar’s Office in a variety of functions such as Student Orientation registration and parent information sessions, Graduation Fair and Status Check.
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Coordinate with other student service and academic departments in order to provide answers to customer questions and concerns without their having to migrate from office to office.
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Perform other duties as assigned.
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Shift
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Business Hours: Monday - Friday
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Starting Salary/Rate
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Expected hiring range: $17.00 - $18.00 per hour
Pay transparency disclosure: The selected candidate’s salary will be determined based on factors that include the available budget, internal equity, and the final candidate’s qualifications, experience, education and other job-related credentials. This hiring range is provided as Rensselaer’s good faith estimate of the expected hiring range at the time of posting.
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Application instructions
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Follow the on-screen prompts to create a brief online profile. Please be ready to upload your resume and cover letter.
If you need assistance with the online application process, please contact careers@rpi.edu.
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| Job Posted Date |
Applications will be accepted until the position is filled.
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Total Compensation and Benefits Information
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Rensselaer’s Total Compensation Program is designed to provide stable pay growth, a comprehensive and affordable benefits package, and a comprehensive and affordable retiree medical and prescription plan. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information, please visit Benefits | Human Resources (rpi.edu).
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Rensselaer Polytechnic Institute is committed to the cultivation of a community that is welcoming, inclusive, and above all values learning. We welcome candidates who bring a variety of perspectives to Rensselaer Polytechnic Institute's work and campus communities. Rensselaer Polytechnic Institute is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, protected veteran status, or other characteristic protected by law.
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