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Client Support Analyst III

Apply now Job no: 493529
Work type: Full Time
Location: Troy, NY
Categories: Information Technology, Staff

Who we are

Why Rensselaer? Our dynamic global community of changemakers includes some of the world’s leading researchers, students, alumni, and faculty who ask the important questions and devise the scientific and technological innovations that make the world a better place for all of humanity. Nestled on a beautiful 275-acre campus in upstate NY, Rensselaer is home to five schools, 32 research centers, three makerspaces, an observatory, and one of the world’s fastest supercomputers. 

Are you ready to change the world? Apply now!

Job Summary

The Client Support Analyst III provides support and maintenance of complex client technology, software and services for the Rensselaer community. The Client Support Analyst III works closely with other IT staff to provide training and helps to develop and mentor other analysts.

Minimum Qualifications

Bachelor's Degree with 3 or more years in relevant professional work experience or relevant combination of education, training and professional work experience.

Preferred Qualifications

Experience within higher education. 

Minimum Knowledge, Skills, and Abilities

  • Current and significant support knowledge of common client hardware, software, applications and services commonly in use within higher-ed setting such as computers, phones, Windows and Macintosh operating systems, office suite, design and development, data analysis, and audio-video software, desktop support, consultation, printing, file, license management, asset management and software deployment services.
  • Significant understanding of common business processes and functions and client needs within organizations.
  • Ability to quickly understand unique business processes and functions and identify opportunities for utilizing IT to make improvements.
  • High-level ability to troubleshoot and diagnose hardware and software issues.
  • Ability to develop and deliver training to individuals at all levels.
  • Ability to work effectively under pressure to meet goals and deadlines.
  • Ability to communicate and cooperate effectively with colleagues and users in a diverse environment.
  • Ability to work both independently and as a team member.

Shift

Business Hours: Monday - Friday

Application instructions

 

Follow the on-screen prompts to create an application. Please be ready to upload required documents, such as your resume and cover letter

If you need assistance with the online application process, please contact careers@rpi.edu 

Job Posted Date

Applications will be accepted until the position is filled.

COVID-19 Pandemic Protocols

Rensselaer welcomes undergraduate and graduate students to campus for an in-person academic experience.  To support this experience, all faculty and staff are expected to work primarily onsite.

Rensselaer requires all faculty and staff to be vaccinated (and boosted when eligible) against COVID-19. Requests for exemptions for medical or religious reasons will be evaluated on a case by case basis.

We welcome candidates who will bring diverse cultural, ethnic, national and international perspectives to Rensselaer’s work and campus communities.

Rensselaer Polytechnic Institute is an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer.

 

 

 

Advertised: Eastern Daylight Time
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