Who we are

Why Rensselaer?  Nestled on a beautiful 275-acre campus in upstate NY, Rensselaer Polytechnic Institute is home to five schools, 32 research centers, three makerspaces, an observatory, one of the world’s fastest supercomputers, and the IBM Quantum System One - the first university-based quantum computer in the world. 

With top notch employee health and retirement benefits, Rensselaer offers its full-time employees a generous paid time off program, tuition remission, and opportunities for career growth.

Job Summary

The Operations Specialist is responsible for the accurate and timely computerized reporting of labor for the biweekly payroll for assigned department(s); supports the Facilities Customer Service Center through a Cloud based Maintenance Management System; which includes responding to requests for service, entering and closing out service requests, answering telephones, etc. The operations specialist will also have administrative duties specific to supporting Physical Plant staff.

Minimum Qualifications

• HS Diploma or equivalent
• Three (3) years of related work experience that includes customer service and using a computer

Relevant combinations of education, training and experience may be considered.

Minimum Knowledge, Skills, and Abilities

• Ability to operate a computer and demonstrate proficiency with word processing software and spreadsheets and have accurate keyboarding skills.
• Ability to perform basic mathematical functions
• Requires excellent customer service skills
• Requires excellent telephone skills
• Requires knowledge of alpha/numeric filing systems
• Requires excellent Organizational Skills
• Ability to work as part of a team
• Ability to work in a hectic environment
• Ability to handle multiple tasks

Job Duties

1. Process bi-weekly payroll for assigned Administration Division staff according to Institute policies, guidelines and Division practices.  Work with Payroll, supervisors and employees to solve problems and discrepancies that arise. Keeps payroll informed of payroll and employee related issues or concerns and seeks counsel as needed.  Keeps the Manager of the FCSC informed on payroll issues as appropriate.
2. Receives and forwards employee related injury/illness paperwork to Human Resources and schedules employee appointments with the Institute’s medical contractor for treatment of on-the-job injuries/illness and return to work evaluations.  
3. Updates/manages employee information on Computerized Maintenance Management System for existing and new employees. 
4. Schedules staff for Asbestos Abatement refresher courses for recertification.  Submit appropriate paperwork and payment to NYS Health Department for renewal of staff certifications. 
5. Assist the Operations Manager with oversight of the Annual Fire Door Inspection Program database through a Cloud based Maintenance Management System. 
6. Support the Operations Manager in managing our Office of Fire Prevention (OFPC) internal database.
7. Answers incoming calls, screen and route callers, record messages and answer inquiries, as well as set up and maintain appropriate files.
8. Communicates pertinent/accurate information regarding service requests/complaints and emergencies to service personnel and supervisors via radio, telephone and in person. Provides feedback to requestors regarding work order status and progress.
9. Enters, prints, and closes out work orders in CMMS and ensures that labor hours are accurate for all Physical Plant staff as required.
10. Supports special projects and other duties as assigned. 

Shift

Business Hours: Monday - Friday

Starting Salary/Rate

Expected hiring range: $18.00- $20.00

Pay transparency disclosure: The selected candidate’s salary will be determined based on factors that include the available budget, internal equity, and the final candidate’s qualifications, experience, education and other job-related credentials. This hiring range is provided as Rensselaer’s good faith estimate of the expected hiring range at the time of posting.

Application instructions

Follow the on-screen prompts to create a brief online profile. Please be ready to upload your resume and cover letter.

If you need assistance with the online application process, please contact careers@rpi.edu.

Applications will be accepted until the position is filled.

Total Compensation and Benefits Information

Rensselaer’s Total Compensation Program is designed to provide stable pay growth, a comprehensive and affordable benefits package, and a comprehensive and affordable retiree medical and prescription plan. Rensselaer is recognized locally and nationally for the depth and breadth of its compensation and benefits program. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information, please visit Benefits | Human Resources (rpi.edu).

We welcome candidates who will bring diverse cultural, ethnic, national and international perspectives to Rensselaer’s work and campus communities.

Rensselaer Polytechnic Institute is an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer.